WINE CLUB HELP PAGE

Getting Started with the New Wine Club App: Tips and Answers to Common Questions 

Thank you for your patience as we move to our new Wine Club system! Additional enhancements are on the way but in the meantime below are answers to the questions we're hearing most often. Most issues can be resolved in under a minute with the right link. 

THE LINK TO BOOKMARK

After initial setup, everything happens at: 

https://wineclub.chandlerhillvineyards.com/applications/wineclub/

Bookmark this page on your phone and computer. This is where you log in every time after initial setup. The email verification links in our emails are one-time use only. Once you've used them, always return to the bookmark above. 

FREQUENTLY ASKED QUESTIONS

Q: WHY DIDN’T I RECEIVE AN INVITATION OR ACTIVATION EMAIL?

A: Check your junk/spam folder. These emails frequently land there. 

  • Invitation links come from no-reply@chandlerhillvineyards.com

  • Verification links come from our platform, Tooljet, at no-reply@tooljet.com

  • Still nothing? Relay your email address and we will have Tooljet resend them. 

  • It is important to follow emailed links for initial setup, but after that your Wine Club experience can be streamlined.

Q: IS THERE AN APP TO DOWNLOAD?

A: No, and you're not missing anything! The Wine Club app runs in your web browser. There is nothing to download from the App Store or Google Play. Just visit the login link above on your phone or computer. We recommend adding it to your bookmarks. 

Q: WHY DO MY POINTS LOOK DIFFERENT THAN BEFORE?

A: We converted the old rewards system into points. Each old $30 reward is now 300 points. So if your point total looks much larger than what you remember, that's the conversion working correctly. Your rewards value carried over; it just displays differently now. The old TapMango app no longer reflects your current balance. Only the new Wine Club app does. 

If your points still don't look right after logging in at the link above, contact us with the number you're seeing and we'll verify it for you against the original TapMango records. We are converting hundreds of accounts, so while our response may not be immediate, your concerns will be attended to. 

Q: WHY IS MY BIRTHDAY AND/OR OTHER INFORMATION WRONG?

A: Birthdays can't be edited in the app once entered. If yours is incorrect, just write or call us with the correct date and we'll fix it on our end. If other profile information looks wrong, you can correct it in the app or let us know what updates are needed. 

Q: WHY DID MY SCREEN GO WHITE? 

A: Refresh your browser and give it a moment to reload. If the screen is still blank after a minute, log back in from the bookmark above. 

STILL STUCK?

We're happy to help. Call or email us, and include: 

  1. Your name as it appears on your membership 

  2. What you were trying to do

  3. The exact error message, if any (screenshots help!)

  4. The web address you logged into 

Cheers, The Chandler Hill Vineyards Team